Jehuda D. I. Wuwungan, Parabelem T. D. Rompas, Sondy C. Kumajas

Penerapan Algoritma FCFS Dalam Sistem E-Order Berbasis QR Code Untuk Pengelolaan Antrian Di Warung Wifi

Introduction

Penerapan algoritma fcfs dalam sistem e-order berbasis qr code untuk pengelolaan antrian di warung wifi. Optimalkan antrian Warung WiFi dengan sistem e-order berbasis QR Code & algoritma FCFS. Tingkatkan efisiensi, minimalkan error, serta permudah pemesanan & transaksi digital.

Abstract

Warung WiFi menghadapi kendala operasional akibat sistem pemesanan dan transaksi manual yang menyebabkan antrian fisik tidak teratur, waktu tunggu pelanggan yang lama, serta risiko kesalahan pencatatan. Penelitian ini bertujuan mengembangkan sistem e-order berbasis web yang menerapkan algoritma First-Come First-Served (FCFS) untuk mengotomatisasi pengelolaan antrian pesanan berdasarkan waktu kedatangan. Sistem ini dikembangkan menggunakan metode Agile dengan framework Laravel dan basis data MySQL, serta terintegrasi dengan payment gateway Midtrans untuk memfasilitasi pembayaran digital. Algoritma FCFS diimplementasikan pada modul dapur untuk mengurutkan pesanan secara adil dan menghitung metrik kinerja layanan seperti waktu tunggu (waiting time) dan waktu proses (burst time). Hasil pengujian Black Box menunjukkan bahwa sistem berfungsi valid dalam menangani pemindaian QR Code, manajemen pesanan, dan transaksi nirkontak. Penerapan sistem ini terbukti efektif meningkatkan efisiensi operasional, meminimalkan human error, serta memberikan transparansi dan keteraturan dalam manajemen antrian di Warung WiFi.

Review

The paper "Penerapan Algoritma FCFS Dalam Sistem E-Order Berbasis QR Code Untuk Pengelolaan Antrian Di Warung Wifi" effectively addresses a common operational inefficiency in service-oriented businesses: the challenges posed by manual ordering and transaction systems. The authors pinpoint issues such as disorganized physical queues, extended customer waiting times, and susceptibility to human error in Warung WiFi establishments. To counter these problems, the research proposes a novel web-based e-order system that intelligently integrates QR code technology with the First-Come First-Served (FCFS) algorithm. This automated approach aims to streamline queue management, enhance operational efficiency, and provide a more transparent and orderly experience for both customers and staff. Methodologically, the study adopted an Agile development approach, utilizing the popular Laravel framework for the web application and MySQL for robust database management. A key technical strength is the seamless integration with the Midtrans payment gateway, facilitating modern digital payment solutions. Central to the system's effectiveness is the precise implementation of the FCFS algorithm within the kitchen module, which rigorously sequences orders based on arrival time. Furthermore, the system is designed to calculate crucial service performance metrics, specifically waiting time and burst time, providing valuable insights into operational flow. Black Box testing was employed to validate the system's functionality, confirming its successful operation in handling QR code scanning, comprehensive order management, and secure contactless transactions. The findings strongly support the claim that the implemented system is highly effective in transforming Warung WiFi operations. By automating the ordering and queue processes, the system significantly minimizes the potential for human error, introducing a much-needed layer of transparency and regularity to queue management. This research offers a practical and well-executed solution to a pervasive problem, demonstrating how modern web technologies and established algorithms can directly translate into tangible improvements in efficiency and customer satisfaction for small to medium-sized service businesses. The clarity of its problem statement and the demonstrable positive impact make this a commendable contribution.

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