Muhammad Ilham Ramdhani, Nabila Salsabila, Triyanna Widiyaningtyas, Heni Vidia Sari

Pengembangan SIBAKOS dengan Teknologi Live Preview Berbasis MyWebAR pada UMKM Barbershop di Lowokwaru Kota Malang

Introduction

Pengembangan sibakos dengan teknologi live preview berbasis mywebar pada umkm barbershop di lowokwaru kota malang. Kembangkan SIBAKOS untuk UMKM barbershop di Lowokwaru Malang. Sistem ini menawarkan reservasi online & live preview MyWebAR, tingkatkan efisiensi operasional & kualitas layanan digital.

Abstract

This community service program aims to develop a website-based information system called SIBAKOS (Koko Salon Barbershop Information System) to address the operational problems of a barbershop MSME through online reservation and live preview features. The implementation methods included participatory system design, development of live preview and online reservation features, system implementation, functional testing using the black-box method, and direct training. Evaluation instruments consisted of field observations, interviews, and daily reservation data records, which were analyzed descriptively using quantitative methods. The results showed that SIBAKOS successfully facilitated the management of daily reservations through a structured system, reduced overlapping schedule cases from 5–7 cases per week to 1–2 cases per week, and improved operational efficiency by 78%. The live preview feature using MyWebAR provided visual references that facilitated communication between customers and salon staff, reducing consultation time by an average of 3–7 minutes per customer. System implementation demonstrated that SIBAKOS had a positive impact on Koko Salon by improving service quality and operational efficiency in the digital era.

Review

This paper presents a highly relevant community service program focused on the development and implementation of SIBAKOS (Koko Salon Barbershop Information System), a web-based solution designed to enhance the operational efficiency and service quality of MSME barbershops. The initiative effectively targets common challenges faced by such businesses, particularly addressing issues related to manual reservation management and customer consultation, through the innovative integration of online booking and a live preview feature utilizing MyWebAR technology. The scope of this project, aimed at digital transformation for small enterprises, holds significant practical implications for the local economy in areas like Lowokwaru, Kota Malang. The methodology adopted a practical approach, encompassing participatory system design, feature development, system implementation, and functional testing using the black-box method, complemented by direct user training. Evaluation relied on a combination of field observations, interviews, and quantitative analysis of daily reservation data. The results presented are notably positive: SIBAKOS successfully streamlined reservation management, reducing schedule conflicts from 5-7 cases to 1-2 cases per week and improving operational efficiency by a substantial 78%. Crucially, the MyWebAR-based live preview feature proved effective in enhancing communication and reducing consultation time by an average of 3-7 minutes per customer, underscoring its utility in improving service delivery. Overall, this work demonstrates a strong practical contribution, showcasing how targeted technological interventions can significantly benefit MSMEs. The tangible improvements in operational efficiency and customer service quality, evidenced by specific quantitative metrics, are commendable. The innovative application of MyWebAR for a live preview within a barbershop context is particularly noteworthy, offering a creative solution to enhance customer engagement and satisfaction. While the abstract provides a compelling overview, a full paper would ideally delve deeper into the long-term sustainability and scalability of SIBAKOS, as well as potential challenges encountered during implementation and user adoption, to further enrich the scientific contribution and practical applicability of the findings.

Full Text

Comments

You need to be logged in to post a comment.