Laely Rosyidah, Bagus Nuari Harmawan

Public Value Layanan Gawat Darurat “SIAGA BRO PSC 119” di Kabupaten Bojonegoro

Introduction

Public value layanan gawat darurat “siaga bro psc 119” di kabupaten bojonegoro. Evaluasi nilai publik layanan gawat darurat SIAGA BRO PSC 119 di Bojonegoro. Mengukur kualitas layanan & kepercayaan publik, serta menyoroti tantangan pelaporan & jangkauan.

Abstract

SIAGA BRO PSC 119 attend to provide a rapid response to medical emergencies, which must be available in Bojonegoro District, which operates under the auspices of the Bojonegoro District Health Office. Till now, it has handled over 2,000 emergency cases since its establishment three years ago. However, this emergency service still faces challenges, including a lack of public understanding and an unstable increase in the number of users. When linked to the number of emergency situations, such as accidents, the number of emergency calls should increase in line with the number of accidents occurring. The purpose of this study is to determine the public value of the SIAGA BRO PSC 119 service provided by the Bojonegoro District Health Office, using a descriptive qualitative method through interviews with relevant parties and several users who have used the SIAGA BRO PSC 119 service, and analyzed to determine public value through the measurement dimensions by Faulkner & Kaufman (2018), including Outcome Achievement, Trust and Legitimacy, Service Delivery Quality, and Efficiency. The results indicate that the SIAGA BRO PSC 119 service has a fairly good quality of service delivery and achieves a relatively high level of public trust, particularly in terms of economic, social, and cultural outcomes. However, reporting incidents by the network to the central office is still hindered due to insufficient resources, and active outreach efforts are still a concern raised by the community.

Review

This paper presents a timely and relevant investigation into the "public value" of the SIAGA BRO PSC 119 emergency service in Bojonegoro District. Operating under the local health office, this critical service has responded to over 2,000 emergency cases in its three years of operation, underscoring its importance for rapid medical intervention. Despite this significant activity, the study identifies a core challenge: a persistent lack of public understanding and an inconsistent increase in user numbers, which is particularly concerning given the reported frequency of emergency situations like accidents. To address this, the research adopts a descriptive qualitative methodology, employing interviews with key stakeholders and service users. The analysis is framed by Faulkner & Kaufman's (2018) dimensions of public value, including Outcome Achievement, Trust and Legitimacy, Service Delivery Quality, and Efficiency, providing a comprehensive lens through which to evaluate the service's societal contribution. The findings reveal a nuanced picture of the SIAGA BRO PSC 119 service. On one hand, the study highlights several commendable aspects, including a fairly good quality of service delivery and a relatively high level of public trust. Notably, the service appears to achieve significant positive outcomes across economic, social, and cultural dimensions, which are crucial indicators of its public value. On the other hand, the research uncovers critical operational and communication challenges that temper its overall effectiveness. These include resource limitations that hinder incident reporting from the network to the central office, a systemic issue that could impact data-driven improvements and accountability. Furthermore, the community itself has raised concerns regarding the sufficiency of active outreach efforts, suggesting a gap in public engagement and awareness that directly impacts user uptake and understanding. This study provides valuable insights into the complexities of public emergency services, effectively utilizing a recognized framework to qualitatively assess public value. Its strength lies in identifying both the successes—like high trust and positive outcomes—and the operational bottlenecks from the perspectives of those directly involved. While the descriptive qualitative approach is appropriate for understanding the "public value" construct, a potential limitation could be the specific scope of "several users" interviewed, which might influence the representativeness of certain user-specific findings. Future research could build upon these findings by exploring quantitative measures of user reach and satisfaction, investigating optimal resource allocation strategies to overcome reporting challenges, and developing targeted, culturally sensitive public outreach campaigns to enhance community understanding and utilization, ultimately maximizing the SIAGA BRO PSC 119's public impact and value.

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