Rayhan Fajar Abdillah, Mardi Handono, Ajeng Pramesthy Hardiani Kusuma

Perlindungan Konsumen Atas Kerugian Akibat Ulasan Menyesatkan Pada Produk Barang Di E-Commerce

Introduction

Perlindungan konsumen atas kerugian akibat ulasan menyesatkan pada produk barang di e-commerce. Pelajari perlindungan konsumen dari ulasan menyesatkan di e-commerce. Temukan upaya hukum & resolusi sengketa untuk kerugian akibat informasi produk tak akurat.

Abstract

Over time, problems have arisen for consumers when shopping online. One of these problems is the prevalence of misleading reviews attached to products offered by businesses on E-Commerce platforms. The widespread use of misleading reviews is certainly very detrimental to consumers who want to shop online, as consumers will not obtain accurate information that corresponds to the benefits of the products they intend to buy. The legal research method used in this study is the normative juridical research method with the use of statutory and conceptual approaches. This study has two main discussions, namely the forms of consumer protection and the legal efforts that consumers can take against losses resulting from misleading reviews spread on E-Commerce platforms. In accordance with the main issues discussed, this study analyzes and examines how legal protection is obtained by consumers, both internally sourced from agreements and externally sourced from applicable laws and regulations, as well as how dispute resolution efforts can be pursued by consumers through both litigation and non-litigation methods.

Review

The article, "Perlindungan Konsumen Atas Kerugian Akibat Ulasan Menyesatkan Pada Produk Barang Di E-Commerce," addresses a highly pertinent and critical issue within the rapidly expanding realm of online commerce. The abstract effectively highlights the growing problem of misleading product reviews on e-commerce platforms, which poses significant risks and financial detriment to consumers by distorting accurate information crucial for informed purchasing decisions. Given the increasing reliance on online shopping, the study's focus on safeguarding consumer interests against such deceptive practices is both timely and essential, promising to contribute meaningfully to the discourse on consumer protection in the digital age. The research proposes a normative juridical methodology, employing statutory and conceptual approaches, which is well-suited for a legal study examining existing frameworks and principles. The abstract clearly delineates two main areas of discussion: firstly, a comprehensive exploration of consumer protection mechanisms, distinguishing between those derived from contractual agreements and those mandated by applicable laws and regulations; and secondly, an analysis of the various legal avenues available to consumers for redress, encompassing both litigation and non-litigation methods of dispute resolution. This dual analytical framework suggests a thorough investigation into both the substantive legal rights of consumers and the procedural means through which these rights can be enforced. By examining both the theoretical underpinnings of consumer protection and the practical strategies for dispute resolution, this study has the potential to offer valuable insights for multiple stakeholders. It promises to illuminate the complexities of protecting consumers from the adverse effects of misleading online reviews and to clarify the pathways available for seeking justice. The article's anticipated analysis of internal and external sources of protection, alongside diverse dispute resolution mechanisms, suggests a holistic approach that could inform legal practitioners, policymakers, and consumers alike on strengthening safeguards against unfair commercial practices in the e-commerce environment.

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