Ni Kadek Sukma Priyanti, Ni Putu Anik Prabawati

Optimization of Deed Printing Services Through the AKUDICARI System at the Population and Civil Registration Office of Badung Regency

Introduction

Optimization of deed printing services through the akudicari system at the population and civil registration office of badung regency. Optimalkan layanan cetak akta di Badung via AKUDICARI. Sistem digital ini tawarkan akses online efisien, transparan, tingkatkan kepuasan dan percepat administrasi DISDUKCAPIL.

Abstract

AKUDICARI system is a digital innovation designed to facilitate deed printing services in Badung Regency by providing efficient and transparent online access for the public. The implementation of this system has increased user satisfaction through ease of access, acceleration of the administrative process. This system is designed with the aim that data archives owned by the public can be accessed in real-time. However, there are still significant challenges, especially related to the digital literacy gap and limited technological infrastructure in several areas, especially in rural areas. This study aims to analyze the optimization of services using the AKUDICARI website in civil registration. The method used is a qualitative literature study that analyzes findings from several journals. Efforts to improve digital education, improve internet networks, and develop responsive and inclusive system features are needed to optimize this service. The results of the study indicate that the AKUDICARI system has the potential to become an effective and sustainable digital population administration service model in supporting the digital transformation of government and making people's time more efficient at DISDUKCAPIL.

Review

This paper addresses a highly pertinent topic concerning the digital transformation of public services, specifically the optimization of deed printing through the AKUDICARI system in Badung Regency. The abstract effectively introduces AKUDICARI as an innovative digital solution designed to enhance efficiency, transparency, and user satisfaction by providing online access and real-time data archiving. The stated potential of the system to serve as an "effective and sustainable digital population administration service model" is a significant claim, highlighting its ambition to contribute meaningfully to government digital transformation and improve citizen convenience. The paper's focus on a real-world implementation offers valuable insights into the practicalities of e-governance initiatives. However, a critical concern arises regarding the methodology described in the abstract. While the study aims "to analyze the optimization of services using the AKUDICARI website," the method employed is a "qualitative literature study that analyzes findings from several journals." This presents a disconnect: directly analyzing the optimization of a *specific system* (AKUDICARI) typically necessitates empirical research, such as user surveys, interviews, performance metrics, or case studies *of that system*. Relying solely on a literature review of *other journals* may limit the depth and direct applicability of the findings to AKUDICARI's actual performance and optimization status, making it challenging to draw concrete conclusions about this particular system's impact or challenges beyond a theoretical or generalized level. Furthermore, the abstract identifies significant implementation challenges, including a digital literacy gap and limited technological infrastructure in rural areas, which are crucial real-world barriers. To strengthen the paper's contribution, a clearer alignment between the stated aim and methodology is essential. If the primary objective is to analyze AKUDICARI's optimization, future iterations or related studies would benefit immensely from direct empirical research. This could involve collecting user feedback, conducting case studies of AKUDICARI's implementation, or gathering system performance data to substantiate claims about increased satisfaction and administrative acceleration. Alternatively, if the qualitative literature review approach is maintained, the paper should more explicitly position itself as a broader synthesis of existing literature on digital public service implementation and its challenges, using AKUDICARI as a contextual example rather than the direct object of empirical analysis. Elaborating on practical strategies for overcoming the identified digital divide, through targeted education and infrastructure improvements, would also significantly enhance the paper's impact and practical utility.

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