Dwivatsih Roofelin, Ika Korika Swasti

Kinerja Karyawan Dipengaruh Oleh Knowledge Sharing, Budaya Organisasi, Dan Beban Kerja

Introduction

Kinerja karyawan dipengaruh oleh knowledge sharing, budaya organisasi, dan beban kerja. Analisis kinerja karyawan hotel: knowledge sharing dan budaya organisasi meningkatkan, beban kerja menurunkan. Pelajari manajemen SDM untuk kualitas layanan.

Abstract

Employee performance is a key factor in supporting service quality within the hospitality industry. Various customer complaints indicate a decline in the quality of services provided. This study aims to analyze employee performance as influenced by knowledge sharing, organizational culture, and workload. The research employs a quantitative approach with a purposive sampling method. The sample consists of 30 employees from one of the hotels in Sidoarjo. Data were collected through questionnaires and analyzed using the Partial Least Squares (PLS) method. The results show that all three independent variables significantly affect employee performance. Knowledge sharing and organizational culture have a positive influence on performance, where higher levels of knowledge exchange and stronger organizational culture lead to better employee outcomes. Conversely, workload has a negative effect on performance, as employees who experience higher workloads tend to demonstrate lower performance levels. These findings emphasize the importance of effective human resource management through enhanced knowledge sharing, strengthened organizational culture, and balanced workload distribution.

Review

This study addresses a critical issue within the hospitality sector: the decline in service quality often linked to employee performance. By investigating the influence of knowledge sharing, organizational culture, and workload on employee performance, the research attempts to provide practical insights for improving service delivery. The chosen variables are highly relevant to human resource management and organizational effectiveness, making the study's aim to analyze these relationships a valuable contribution to understanding performance drivers in a service-intensive industry like hospitality. Methodologically, the study employs a quantitative approach utilizing Partial Least Squares (PLS) analysis on data collected from 30 employees of a single hotel in Sidoarjo through purposive sampling. The findings are straightforward and align with existing literature, indicating that knowledge sharing and organizational culture positively impact performance, while workload exerts a negative influence. These results are clearly presented, highlighting the statistical significance of all three independent variables in shaping employee outcomes, which in turn are crucial for maintaining high service quality. While the study provides clear and actionable insights, particularly for human resource management regarding enhancing knowledge exchange, strengthening organizational culture, and balancing workload, some methodological aspects warrant consideration. The sample size of 30 employees from a single hotel in Sidoarjo limits the generalizability of the findings, suggesting that the conclusions might be highly specific to the studied context. Future research would benefit from a broader scope, involving larger samples across multiple hotel establishments and potentially different regions, to enhance the external validity of these important findings and further solidify their applicability across the wider hospitality industry.

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