Desi Riyanti, Purwadi Purwadi, Debby Ummul Hidayah

IT Governance Audit Using COBIT 5: A Case Study of Banyumas Regency Regional Library

Introduction

It governance audit using cobit 5: a case study of banyumas regency regional library. Evaluasi tata kelola TI di Perpustakaan Banyumas menggunakan COBIT 5. Analisis audit implementasi, manajemen risiko, kontinuitas, dan optimasi sumber daya untuk layanan publik yang berkelanjutan.

Abstract

Penelitian ini bertujuan untuk mengevaluasi tingkat implementasi tata kelola Teknologi Informasi di Perpustakaan Daerah Kabupaten Banyumas menggunakan kerangka kerja COBIT 5. Penelitian ini dilakukan untuk mengatasi beberapa isu yang diidentifikasi terkait dengan responsivitas layanan TI, manajemen kontinuitas, tata kelola risiko, dan optimasi sumber daya, yang sangat penting untuk memastikan layanan perpustakaan yang andal dan berkelanjutan. Pendekatan studi kasus deskriptif digunakan, yang melibatkan pengumpulan data melalui tinjauan pustaka, observasi langsung, wawancara terstruktur, dan kuesioner yang dibagikan kepada 16 responden yang terdiri dari kepala perpustakaan, pustakawan, dan staf TI. Penilaian difokuskan pada empat proses COBIT 5, yaitu DSS02 (Manajemen Permintaan Layanan dan Insiden), DSS04 (Manajemen Kontinuitas), EDM03 (Optimasi Risiko Terjamin), dan EDM04 (Optimasi Sumber Daya Terjamin). Berdasarkan hasil penelitian, tingkat kemampuan rata-rata yang diperoleh dari semua domain penilaian adalah 4,06, menunjukkan proses yang dapat diprediksi di mana praktik tata kelola TI telah didefinisikan dengan baik, diukur, dan diimplementasikan secara konsisten. Skor kemampuan tertinggi dicapai pada DSS02 (4,24), sedangkan DSS04 mencatat skor terendah (3,95), yang menyoroti kelemahan dalam pemulihan bencana dan manajemen keberlanjutan bisnis. Keunikan studi ini terletak pada penerapan pengukuran tingkat kemampuan COBIT 5 dalam konteks perpustakaan umum, yang memberikan bukti empiris dan rekomendasi praktis untuk meningkatkan kematangan tata kelola TI dan mendukung penyediaan layanan publik yang berkelanjutan dan berorientasi pada nilai.

Review

This study, "IT Governance Audit Using COBIT 5: A Case Study of Banyumas Regency Regional Library," addresses a critical area of modern public service: ensuring robust and effective IT governance. The authors adeptly leverage the COBIT 5 framework to evaluate IT implementation within a regional library, a context often overlooked but vital for community services. The research is motivated by pertinent issues such as service responsiveness, continuity management, risk governance, and resource optimization, underscoring its practical relevance. Employing a descriptive case study approach, the methodology integrates multiple data collection techniques—literature review, direct observation, structured interviews, and questionnaires—to provide a comprehensive view, which is a strength for an in-depth analysis of a specific organization. The research provides valuable empirical insights by focusing on four key COBIT 5 processes: DSS02 (Service Request and Incident Management), DSS04 (Continuity Management), EDM03 (Ensured Risk Optimization), and EDM04 (Ensured Resource Optimization). The overall average capability level of 4.06, indicating a "predictable process," suggests a commendable baseline for the library's IT governance, where practices are well-defined and consistently implemented. The detailed breakdown reveals strengths in service request management (DSS02 achieving 4.24) but critically identifies areas for improvement in continuity management (DSS04 scoring 3.95), highlighting a vulnerability in disaster recovery and business continuity. This specific identification of strengths and weaknesses offers actionable intelligence for the library, making the study's contribution significant for practical enhancement of IT maturity and the delivery of sustainable, value-driven public services. While the study offers a valuable contribution, particularly in applying COBIT 5 to a unique public library setting, there are areas for further consideration. The descriptive case study, while providing depth, inherently limits the generalizability of the findings beyond Banyumas Regency. While the multi-faceted data collection is robust, the abstract mentions 16 respondents; a slightly larger sample or a more detailed breakdown of their roles and influence might have added further weight to the qualitative aspects. The abstract clearly identifies "weaknesses in disaster recovery and business continuity" (DSS04); however, a deeper dive into the specific root causes for this lower score and more granular, tailored recommendations based on those causes would enhance the study's practical impact. Future research could explore comparative analyses with other regional libraries, assess the long-term impact of implemented recommendations, or develop an action research component to directly address the identified weaknesses, thereby solidifying the practical and theoretical implications of this important work.

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