Nyimas Hamidah Purnama Agustriani, Marsudi Wahyu Kisworo, Edi Surya Negara, Usman Ependi

Implementation of CMM Method to Measure Maturity Level of SPBE in Palembang City Government

Introduction

Implementation of cmm method to measure maturity level of spbe in palembang city government . Ukur tingkat kematangan SPBE di Pemkot Palembang menggunakan metode CMM. Evaluasi kebijakan internal & tata kelola, identifikasi celah, dan rekomendasikan strategi optimalisasi sistem pemerintahan elektronik.

Abstract

The Palembang City Government faces challenges in synchronizing internal policies with the operational implementation of the Electronic-Based Government System (SPBE). This research aims to measure the maturity level of the Internal Policy Domain and the SPBE Governance Domain in the Palembang City Government using the Capability Maturity Model (CMM) method. Additionally, the study aims to identify gaps through gap analysis and formulate strategic recommendations to achieve the "Optimum" maturity level. The research focuses on evaluating 20 indicators covering the Internal Policy and SPBE Governance domains within the Palembang City Government. The maturity level analysis refers to the framework of Permenpan-RB No. 59 of 2020 and Menpan-RB Guideline No. 3 of 2024. The indicator assessment results show that the Internal Policy Domain reached an index of 4.1 (Very Good), while the Governance Domain obtained an index of 3.4 (Good). Overall, the Palembang City Government possesses a very strong regulatory foundation; however, governance effectiveness remains sectoral and is not yet fully aligned with technical implementation across all regional apparatus. It is recommended that the Palembang City Government strengthen cross-sector coordination through integrated SPBE budget synchronization and conduct periodic policy reviews accompanied by formal documentation to ensure the sustainable improvement of SPBE quality.

Review

This paper presents a timely and highly relevant assessment of the Electronic-Based Government System (SPBE) maturity within the Palembang City Government, a critical area for public sector efficiency and service delivery. The use of the Capability Maturity Model (CMM) method to evaluate the Internal Policy and SPBE Governance domains is an appropriate and robust approach, complemented by adherence to specific national frameworks (Permenpan-RB No. 59 of 2020 and Menpan-RB Guideline No. 3 of 2024). The clearly stated aim to identify gaps and formulate strategic recommendations for achieving an "Optimum" maturity level underscores the practical utility and actionable nature of this research. The findings offer a clear and insightful snapshot of the Palembang City Government's SPBE landscape. The assessment revealing a "Very Good" maturity level for the Internal Policy Domain (index 4.1) and a "Good" level for the Governance Domain (index 3.4) provides valuable quantitative benchmarks. Crucially, the abstract effectively highlights the core disparity: a robust regulatory foundation coexisting with governance effectiveness that remains sectoral and insufficiently integrated with technical implementation across regional apparatus. This distinction is a key takeaway, pinpointing where the primary challenges lie. The recommendations proposed – strengthening cross-sector coordination through integrated SPBE budget synchronization and conducting periodic policy reviews with formal documentation – are directly derived from the identified gaps and are highly actionable. These suggestions provide a clear pathway for the Palembang City Government to enhance SPBE quality and move towards a more cohesive and effective digital government. This research not only diagnoses the current state of SPBE maturity but also contributes significantly by offering a tailored strategic roadmap for improvement, making it a valuable contribution to the field of e-government development at the local level.

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