Syafrianita Syafrianita, Agus Purnomo

Dari Biaya ke Kolaborasi: Investigasi Pengaruh Ganda Biaya Logistik dan Crowd Logistics terhadap Supply Chain Efficiency dalam Operasi Kurir Perkotaan

Introduction

Dari biaya ke kolaborasi: investigasi pengaruh ganda biaya logistik dan crowd logistics terhadap supply chain efficiency dalam operasi kurir perkotaan. Investigasi biaya logistik & crowd logistics terhadap efisiensi rantai pasok kurir perkotaan. Keduanya berdampak positif; crowd logistics tingkatkan fleksibilitas & responsivitas pengiriman. Strategi pengiriman berkelanjutan.

Abstract

Urban courier services are increasingly compelled to enhance operational efficiency due to the escalating demand stemming from e-commerce growth and the complexities associated with last-mile delivery. This study investigates the influence of logistics costs and crowd logistics on supply chain efficiency within urban courier operations in the Bandung Metropolitan area. By addressing a notable empirical gap in the existing literature, this research additionally provides strategic insights into the advancement of participatory logistics in emerging economies. A quantitative methodology was employed, utilizing structured questionnaires distributed to employees of courier services, yielding 100 valid responses. The data were analyzed through the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The findings reveal that both logistics costs and crowd logistics exert significant positive effects on supply chain efficiency. Notably, crowd logistics enhances delivery flexibility, minimizes idle capacity, and improves responsiveness to fluctuations in demand. This study contributes to the academic discourse by integrating cost-efficiency and participatory perspectives within the context of urban logistics. Practically, it offers valuable guidance for logistics providers and urban policymakers in the development of inclusive, adaptive, and sustainable delivery systems, aligning with the Sustainable Development Goals (SDGs).

Review

This study, titled "Dari Biaya ke Kolaborasi: Investigasi Pengaruh Ganda Biaya Logistik dan Crowd Logistics terhadap Supply Chain Efficiency dalam Operasi Kurir Perkotaan," addresses a highly relevant and pressing issue in modern urban logistics. With the explosive growth of e-commerce and the inherent complexities of last-mile delivery, enhancing operational efficiency in urban courier services is paramount. The research specifically focuses on the Bandung Metropolitan area, an emerging economy context, thereby providing valuable empirical insights into a geographical and economic setting that is often underrepresented in global academic discourse. By examining the dual influence of logistics costs and crowd logistics on supply chain efficiency, the paper promises to bridge a notable empirical gap and offer strategic guidance for the advancement of participatory logistics. Methodologically, the authors employed a quantitative approach, utilizing structured questionnaires administered to employees of courier services. A total of 100 valid responses were collected, and the data was subsequently analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The core findings indicate that both logistics costs and crowd logistics exert significant positive effects on supply chain efficiency. Notably, the abstract highlights that crowd logistics contributes to enhanced delivery flexibility, minimizes idle capacity, and improves responsiveness to fluctuating demand, presenting a compelling case for its adoption in urban courier operations. The stated "positive effect" of logistics costs, while initially appearing counter-intuitive, likely refers to strategic management, investment in cost-effective infrastructure, or optimal cost structures that ultimately drive efficiency. The study offers significant contributions on both academic and practical fronts. Academically, it enriches the discourse by integrating cost-efficiency and participatory perspectives within the specific context of urban logistics, thereby expanding theoretical understanding of supply chain dynamics in metropolitan environments. Practically, the findings provide actionable insights for logistics providers and urban policymakers, guiding them towards the development of delivery systems that are inclusive, adaptive, and sustainable. This aligns well with broader global objectives such as the Sustainable Development Goals (SDGs), underscoring the research's potential for real-world impact in fostering more resilient and efficient urban delivery networks.

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